1. Who we are
Brampton Cleaning Services is a cleaning company based at 13 Ash Lea, Brampton, Cumbria CA8 1TD. We provide domestic and commercial cleaning services in Brampton and the surrounding area. When this policy refers to "we", "us" or "our", it means Brampton Cleaning Services.
We are the data controller for the personal information collected through this website and in connection with our services. If you have any questions about this policy or how we handle your data, you can contact us at [email protected] or by calling 077 7856 3722.
2. What personal data we collect
We collect personal data when you interact with us. This may include:
- Contact information: your name, email address, phone number and postal address, provided when you use our contact form, request a quote, or get in touch directly.
- Service information: details about the type of cleaning service you need, the size of your property, any specific requirements or preferences, and scheduling information.
- Communication records: copies of emails, messages, or notes from phone calls we have with you.
- Technical data: if you have accepted analytics cookies, we may collect anonymised data about how you use our website, including pages visited and time spent on pages. We do not collect this data if you have not consented.
We do not collect sensitive personal data (such as health information, financial account details, or special category data as defined under GDPR) through this website.
3. How we use your personal data
We use the personal data we collect to:
- Respond to your enquiries and provide quotations for our services.
- Deliver the cleaning services you have booked and communicate with you about your appointments.
- Send you administrative messages, such as booking confirmations or scheduling reminders, where relevant.
- Improve our website and services based on how people use them (only if you have consented to analytics cookies).
- Comply with our legal obligations.
We do not use your data for automated decision-making or profiling. We do not use your contact details to send marketing emails unless you have specifically opted in to receive them.
4. Legal basis for processing
We process your personal data on the following legal grounds:
- Contract performance: processing is necessary to provide the services you have requested or to take steps before entering into a contract with you.
- Legitimate interests: responding to your enquiries and managing our business operations, where this does not override your rights and interests.
- Consent: for any non-essential cookies or optional communications, where you have given clear consent.
- Legal obligation: where we are required to process data to comply with applicable law.
5. Who we share your data with
We do not sell or rent your personal data to third parties. We may share your data with:
- Service providers: companies that help us run our business, such as email hosting or website infrastructure providers. These companies are only permitted to use your data on our behalf and in accordance with our instructions.
- Legal authorities: where required by law, court order, or to protect our rights or the safety of others.
Any third parties we work with are required to handle your data securely and in compliance with UK data protection law.
6. How long we keep your data
We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. In general:
- Enquiry records are kept for up to 12 months if no service is booked.
- Customer records relating to services provided are kept for up to 6 years for accounting and legal purposes.
- Marketing preferences and consent records are kept until you withdraw consent.
When data is no longer needed, we delete or anonymise it securely.
7. Your rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights:
- Right of access: you can request a copy of the personal data we hold about you.
- Right to rectification: you can ask us to correct inaccurate or incomplete data.
- Right to erasure: you can request that we delete your personal data in certain circumstances.
- Right to restriction: you can ask us to restrict how we use your data in certain circumstances.
- Right to object: you can object to our processing of your data where we rely on legitimate interests.
- Right to data portability: you can request a copy of your data in a portable format in certain circumstances.
- Right to withdraw consent: where we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies. For full details of the cookies we use and how to manage them, please see our Cookie Policy. You can manage your cookie preferences at any time using the cookie settings option in the footer of our website.
9. Security
We take reasonable steps to protect the personal data we hold against unauthorised access, loss, or disclosure. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of data transmitted to or from our website.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Brampton Cleaning Services
13 Ash Lea, Brampton, Cumbria CA8 1TD
Email: [email protected]
Phone: 077 7856 3722